Job Details

Job Summary:

The Operations Manager will oversee the daily operations of our mortgage brokerage company, ensuring efficiency, compliance, and exceptional service delivery. This role requires a detail-oriented and strategic thinker who can manage multiple tasks, streamline processes, and lead a team to achieve operational excellence.

Key Responsibilities:

Operational Oversight:

• Manage and supervise daily operations, ensuring all processes run smoothly and efficiently.
• Implement and maintain operational policies and procedures to enhance productivity and compliance.
• Monitor and analyze operational performance, identifying areas for improvement.

Team Leadership:

• Lead, mentor, and develop a team of operational and sales fostering a positive and collaborative work environment.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Facilitate ongoing training and professional development opportunities for staff.

Compliance and Risk Management:

• Ensure all operations comply with industry regulations, company policies, and best practices.
• Stay updated on regulatory changes and implement necessary adjustments to maintain compliance.
• Oversee risk management strategies, identifying and mitigating potential risks.

Client Relations:

• Work closely with the sales and quality assurance teams to ensure a seamless client experience.
• Address and resolve client issues and concerns promptly and professionally.
• Maintain strong relationships with clients, bankers, and other stakeholders.

Process Improvement:

• Prepare the cases with the support of quality assurance team and review it and update the pipeline. Complicated cases to be taken care of extra.
• Weekly/ monthly reports on cases statues to be submitted to the management
• Property valuation cases to be followed and in case of lower valuation solutions to be proposed by the operations manager.
• MOU and Final Offer Letter from the banks with the expiry dates to be monitored carefully.

Qualifications:

• Bachelor’s degree in Business Administration, Finance, or a related field (MBA preferred).
• Minimum of 5 years of experience in operations management, experience in mortgage of financial services industry is the key requirement for this role.
• Strong knowledge of mortgage industry regulations and best practices.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in operational software and tools.
• Strong analytical and problem-solving abilities.
• Detail-oriented with a focus on accuracy and compliance
• Ability to work in a fast-paced environment and manage multiple priorities.

Benefits:

• Competitive salary and performance-based bonuses.
• Health insurance.
• Paid time off and holidays.
• Professional development and training opportunities.
• Collaborative and supportive work environment.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience to careers@cledor.com. Please include "Operations Manager Application" in the subject line.

Cledor is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.